Achieving more with less is a common mantra in all business sectors and one that can be done effectively if ‘efficiency’ is defined first for the customer and then for the process under consideration.
It may be that cost reduction is not the most sustainable definition of ‘efficient’ for the business over the medium to longer term but instead some combination of;
May better focus process change on what matters most. Awaken can help people analyse, challenge and improve their own work to achieve improved efficiency without the damaging side effects so many ‘cost reduction’ activities can often create. We have a proven track record in;
- Improving strategic and operational knowledge at the middle and senior management level
- Increasing productivity within established operations
- Improved customer recognition of service quality.